Legal

Privacy

Last updated: January 20, 2026

UniRooms (“UniRooms”, “we”, “us”, or “the Platform”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website, mobile applications, and related services.

1. Scope & Acceptance

This Privacy Policy applies to all users of UniRooms, including property owners, students, and visitors. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with our Terms of Service and Cookies Policy.

2. Information We Collect

We collect information in the following categories:

2.1 Information You Provide Directly

**Account information:** name, email address, phone number, profile details

**Owner application information:** business name, phone, proof links/documents, notes, and related timestamps

**Property & listing information:** descriptions, photos, pricing, availability, location details

**Communications:** messages between users, inquiries, support requests

**Verification information:** identity or business verification details (where applicable)

**Payment-related metadata (when payments are enabled):** transaction references and billing status (processed by third-party providers)

2.2 Information Collected Automatically

**Usage data:** pages viewed, features used, interactions, timestamps

**Device & technical data:** IP address, browser type, operating system, device identifiers

**Approximate location data:** derived from IP address

**Diagnostics and error data:** crash traces and error context from server-side error tracking and a lightweight client error reporter on web

**Cookies & similar technologies:** as described in our Cookies Policy

2.3 Information from Third Parties

Payment processors and fraud-prevention partners (when payments are enabled)

Analytics and performance monitoring providers (e.g., Google Analytics)

Error tracking providers

Customer support and communication tools

Identity or business verification services (where applicable)

3. How We Use Your Information

We use your information to:

Provide, operate, and maintain the Platform

Create and manage user accounts

Enable communication between users

Process fees, subscriptions, and paid services

Improve functionality, usability, and performance

Detect, prevent, and investigate fraud or abuse

Send service-related notifications and updates

Send marketing communications (with opt-out options)

Comply with legal and regulatory obligations

4. Legal Basis for Processing

Where required by applicable law, UniRooms processes personal data based on one or more of the following legal grounds:

Performance of a contract

Legitimate business interests

User consent (where required)

Compliance with legal obligations

5. How We Share Information

We may share information:

With service providers and vendors who support Platform operations (e.g., Firebase/Google Cloud for auth, database, storage, hosting; cloud infrastructure providers)

With payment processors to complete transactions (when payments are enabled)

With analytics, security, and error-tracking partners (e.g., Google Analytics)

With fraud-prevention or verification partners

To comply with legal requests, court orders, or law enforcement requirements

To protect the rights, safety, and integrity of UniRooms and its users

UniRooms does **not** sell personal data to third parties.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When information is no longer required, it is securely deleted or anonymized.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal data. However, no system can guarantee absolute security, and use of the Platform is at your own risk.

8. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

Access your personal information

Correct inaccurate or incomplete data

Request deletion of your data

Restrict or object to certain processing

Request data portability

Withdraw consent where processing is based on consent

Requests can be made by contacting us at the email below. We may need to verify your identity before fulfilling requests.

9. International Data Transfers

UniRooms operates primarily in Ghana, but data may be stored or processed in other regions (including the EU and US) via our cloud providers (e.g., Firebase/Google Cloud) and error/analytics partners. By using the Platform, you acknowledge and consent to international data transfers, subject to appropriate safeguards (such as standard contractual clauses where applicable).

10. Cookies & Tracking Technologies

UniRooms uses cookies and similar technologies as described in our Cookies Policy. You may control cookies through your browser settings, but disabling cookies may affect Platform functionality.

11. Children’s Privacy

UniRooms is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If such data is discovered, it will be promptly deleted.

12. Third-Party Links & Services

The Platform may contain links to third-party websites or services. UniRooms is not responsible for the privacy practices or content of third parties. We encourage users to review third-party privacy policies.

13. Marketing Communications

You may receive promotional messages from UniRooms. You can opt out at any time by:

Using the unsubscribe link in emails

Adjusting notification settings in your account

Contacting us directly

Service-related communications may still be sent when necessary.

14. Changes to This Privacy Policy

UniRooms may update this Privacy Policy from time to time. Updates will be posted with a revised “Last updated” date. Continued use of the Platform constitutes acceptance of the updated policy.

15. Contact Information

For questions, concerns, or privacy requests, contact:

**Email:** support@unirooms.app

**Location:** Accra, Ghana